If you’re in immediate danger, please call 911
If it is safe to do so, you can also call our 24-hour support line. We are here to listen, help you assess your safety, and guide you toward the support you need.
What happens when you call
Reaching out can feel overwhelming. You don’t need the right words. You can just call.
Our support line is available 24/7. You’ll speak with a trained counsellor who will listen, support you, and help you think through your next steps.
This may include crisis support, safety planning, emotional support, or connecting you with helpful services.
All calls are confidential and will not appear on call display.
You can call whenever you’re ready.
Shelter Program
For those who need somewhere to go, My Friend’s House offers a safe place to land.
Our 24-hour emergency shelter provides a caring environment where women and children can rest, recover, and begin their next steps.
We support women experiencing abuse in many forms, including from partners, family members, caregivers, roommates, or landlords.
If our shelter is full, we will ensure support is provided until a safe alternative can be found.
While staying with us, clients have access to
Healthy Meals
Personal Care Items
Clothing
Counselling
Day to Day Support
Children & Youth Program
Children and youth receive personalized, trauma-informed support through one-to-one care and play-based programming. Offered both in shelter and through outreach, the program helps children express themselves, build resilience, strengthen family connections, and develop a sense of safety and belonging.
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Our children and youth program offers a safe, nurturing, and trauma informed environment where children and their caregivers are supported in their healing journey. Through a combination of one to one support and play and activity based programming, we create opportunities for children to express themselves, build trust, and develop a sense of safety and belonging.
Programs are tailored both in shelter and outreach to each child’s age, developmental stage, and individual needs. We recognize that experiences of violence and abuse can impact the whole family, and we work alongside children and caregivers at their own pace to understand these impacts. Our approach focuses on building resilience, strengthening connections, and supporting each family’s path toward healing, stability, and well being.
Violence Against Women Therapeutic Counselling
Women receive personalized, trauma-informed counselling in a safe and supportive environment. Through one-to-one or group counselling, safety planning, advocacy, referrals, and outreach support, the program helps women build on their strengths and move toward healing, safety, and empowerment at their own pace.
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Our therapeutic counselling program offers a safe, supportive, and trauma informed space where women can explore their experiences, build on their strengths, and move toward healing at their own pace. We recognize that each person’s journey is unique, and we work collaboratively to support emotional well being, safety, and empowerment.
Our services include:
Risk assessment and safety planning for women and their children
Support with accessing safe shelter when needed
One to one counselling (short, medium, or long term), based on individual needs and goals
Group counselling to foster connection and shared healing
Information, advocacy, and referrals to community resources
Outreach support with all of the above
Transitional Housing & Legal Support
Women receive compassionate, trauma-informed support as they transition toward safe and independent living. Through housing assistance, financial support applications, practical life skills, and legal guidance and advocacy, the program helps women build stability, confidence, and security at their own pace.
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Our transitional housing and legal support program offers trauma informed, compassionate support to women who have experienced abuse both in shelter and outreach, as they move toward safe and independent living. We recognize that this transition can come with both opportunities and challenges, and we work alongside each woman at her own pace to build stability, confidence, and a sense of security.
We support women in accessing safe and appropriate housing, developing practical life skills, and navigating systems that can often feel complex or overwhelming. Our approach is grounded in empowerment, choice, and respect.
Our services include:
Support with securing safe and affordable housing
Assistance with applications for financial supports
Legal information, advocacy, and guidance
Wellness Program
Women receive trauma-informed, holistic support that recognizes the connection between mental health, substance use, and physical well-being. Through individual counselling, group support, service coordination, and advocacy, the program helps women access resources, build stability, and strengthen their overall wellness at their own pace.
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Our wellness program offers trauma informed, holistic support for women who have experienced abuse both in shelter and outreach. We recognize the connection between mental health, substance use, and physical well being, and provide care that honours each woman’s unique experiences, strengths, and goals in these areas.
Through a combination of individual counselling, group support, service coordination, and advocacy, we work alongside women to navigate systems, access resources, and build stability and wellness at their own pace. Our approach is grounded in respect, choice, and empowerment.
Support may include:
Individual counselling and emotional support
Group sessions that foster connection and shared healing
Coordination of services related to mental health, substance use, and physical health
Advocacy and support
Transitional Housing & Legal Support
Women receive practical, strengths-based support as they transition from shelter into independent living. Through one-to-one and group support, life-skills development, service coordination, advocacy, and crisis response, the program helps women navigate barriers, establish healthy routines, and build confidence in achieving their personal goals.
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This program provides trauma informed, practical support to women as they transition from shelter into independent living. Through one to one and group interactions, staff support women in building life skills, establishing healthy routines, and gaining confidence in their ability to live independently. Working from a strength based approach, staff assist women in navigating barriers to, accessing resources in the transition to independent living, and actively participating in their personal goals. Support also includes service coordination, advocacy, and crisis response, all while fostering a safe, respectful, and empowering environment that pro
Outreach Services
Support doesn’t begin and end at our doors.
Our outreach services are here for women who may not need shelter, but still need support or someone to talk to.
We offer one-on-one support that is flexible and centred around each individual’s needs, including emotional support, system navigation, and connections to community resources.
Safety Planning
Safety looks different for everyone.
We work alongside each individual to create a plan that reflects their situation, concerns, and priorities.
This may include thinking through risks, preparing for different scenarios, and identifying supports that create a greater sense of stability and control.
No pressure. No expectations. Just support, at your pace.