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If you’re in immediate danger, please call 911

If it is safe to do so, you can also call our 24-hour support line. We are here to listen, help you assess your safety, and guide you toward the support you need.

Call our support line

What happens when you call

Reaching out can feel overwhelming. You don’t need the right words. You can just call.

Our support line is available 24/7. You’ll speak with a trained counsellor who will listen, support you, and help you think through your next steps.

This may include crisis support, safety planning, emotional support, or connecting you with helpful services.

All calls are confidential and will not appear on call display.

You can call whenever you’re ready.

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Shelter Program

For those who need somewhere to go, My Friend’s House offers a safe place to land.

Our 24-hour emergency shelter provides a caring environment where women and children can rest, recover, and begin their next steps.

We support women experiencing abuse in many forms, including from partners, family members, caregivers, roommates, or landlords.

If our shelter is full, we will ensure support is provided until a safe alternative can be found.

While staying with us, clients have access to

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Healthy Meals

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Personal Care Items

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Clothing

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Counselling

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Day to Day Support

Programs List
Children & Youth Program

Our children and youth program offers a safe, nurturing, and trauma informed environment where children and their caregivers are supported in their healing journey. Through a combination of one to one support and play and activity based programming, we create opportunities for children to express themselves, build trust, and develop a sense of safety and belonging.

Programs are tailored both in shelter and outreach to each child’s age, developmental stage, and individual needs. We recognize that experiences of violence and abuse can impact the whole family, and we work alongside children and caregivers at their own pace to understand these impacts. Our approach focuses on building resilience, strengthening connections, and supporting each family’s path toward healing, stability, and well being.

Violence Against Women Therapeutic Counselling

Ourtherapeutic counselling program offers a safe, supportive, and trauma informed space where women can explore their experiences, build on their strengths, and move toward healing at their own pace. We recognize that each person’s journey is unique, and we work collaboratively to support emotional well being, safety, and empowerment.

Our services include:

  • Risk assessment and safety planning for women and their children

  • Support with accessing safe shelter when needed

  • One to one counselling (short, medium, or long term), based on individual needs and goals

  • Group counselling to foster connection and shared healing

  • Information, advocacy, and referrals to community resources

  • Outreach support with all of the above

Transitional Housing & Legal Support

Our transitional housing and legal support program offers trauma informed, compassionate support to women who have experienced abuse both in shelter and outreach, as they move toward safe and independent living. We recognize that this transition can come with both opportunities and challenges, and we work alongside each woman at her own pace to build stability, confidence, and a sense of security.

We support women in accessing safe and appropriate housing, developing practical life skills, and navigating systems that can often feel complex or overwhelming. Our approach is grounded in empowerment, choice, and respect.

Our services include:

  • Support with securing safe and affordable housing

  • Assistance with applications for financial supports

  • Legal information, advocacy, and guidance

Wellness Program

Our wellness program offers trauma informed, holistic support for women who have experienced abuse both in shelter and outreach. We recognize the connection between mental health, substance use, and physical well being, and provide care that honours each woman’s unique experiences, strengths, and goals in these areas.

Through a combination of individual counselling, group support, service coordination, and advocacy, we work alongside women to navigate systems, access resources, and build stability and wellness at their own pace. Our approach is grounded in respect, choice, and empowerment.

Support may include:

  • Individual counselling and emotional support

  • Group sessions that foster connection and shared healing

  • Coordination of services related to mental health, substance use, and physical health

  • Advocacy and support in accessing community resources

Transition Coordination

This program provides trauma informed, practical support to women as they transition from shelter into independent living. Through one to one and group interactions, staff support women in building life skills, establishing healthy routines, and gaining confidence in their ability to live independently. Working from a strength based approach, staff assist women in navigating barriers to, accessing resources in the transition to independent living, and actively participating in their personal goals. Support also includes service coordination, advocacy, and crisis response, all while fostering a safe, respectful, and empowering environment that promotes long term stability and well being.

Outreach Services

Support doesn’t begin and end at our doors.

Our outreach services are here for women who may not need shelter, but still need support or someone to talk to.

We offer one-on-one support that is flexible and centred around each individual’s needs, including emotional support, system navigation, and connections to community resources.

Safety Planning

Safety looks different for everyone.

We work alongside each individual to create a plan that reflects their situation, concerns, and priorities.

This may include thinking through risks, preparing for different scenarios, and identifying supports that create a greater sense of stability and control.

No pressure. No expectations. Just support, at your pace.

Frequently Asked Questions

  • Yes. All conversations are confidential and handled with care and respect.

  • No. We offer support through our outreach services as well.

  • We support women and children experiencing abuse in many forms, including from partners, family members, caregivers, roommates, or landlords.