Donor Relations and Stewardship Coordinator – Part-Time Permanent (25hrs. per wk.)

Hourly Wage Range: $19.00 - $22.00 with Health Benefits

Job Closes: September 24, 2021

You are eager about connecting with people and making a difference in the community. You are compassionate in your outlook and driven to do work that matters. You are dynamic and up for a challenge. You are driven to grow our existing core of loyal and engaged community supporters. You are excited about being a part of a creative team, thrive at data and digital work and delivering reports that will inform changes for years to come.

You are looking for a part time position (with the possibility of extension) in Collingwood, ON.

Position Summary

The Donor Relations and Stewardship Coordinator plays an instrumental role by providing administrative, database and digital support to the team. The role reports to the Development Manager, and is responsible for donor database management, donor stewardship processes, data analytics, online donations, reporting, digital support for online communication platforms and other general administrative tasks.

The Donor Relations and Stewardship Coordinator operates as a team player with the Development Manager and Business Manager to ensure My Friend's House provides excellent stewardship and digital presence. The position assists the Events and Communications Manager on an administrative level as required.

Key Responsibilities: General Administration

  • Participates in diverse tasks in support of the fundraising team, including - general record keeping, data entry, file maintenance, responding to inquiries, mail and supply pick up, housekeeping of office, meetings, and gatherings for the purposes of donor relations and coordination of special events.
  • Ensures DMS content integrity through the deletion of duplicates updating files when data is erroneous and general accountability for the database’s accuracy.
  • Organizes meetings, which may include preparing agenda, meeting set-up, and taking minutes.
  • Provides in-office administrative support which will include follow-up phone calls and emails with donors, acknowledgment letters, memorial/in-honour cards, coordinate mailings, information mining etc.
  • Supports the development of Giving Newsletters with Constant Contact and implements tracking mechanisms to analyze audience behaviour and giving.

Key Responsibilities: Financial

  • Provides bookkeeping support which includes reconciling donations with financial reports.
  • Prepares a detailed monthly report to management of all donations received with summary, and breakdown by campaign code.

Key Responsibilities: Donor Recognition and Stewardship

  • Assists in a full range of activities associated with individual donor programs to include solicitations, recognition, and cultivation activities.
  • Assists in the scheduling and preparation of visits from current and prospective funders and ensures that optimum relations are always maintained with all funding sources.
  • Demonstrates ability to respond to complex requests and provide high level donor service.

Key Responsibilities: Campaigns and Appeals

  • Maintains donor lists; Manages all data entry into DMS for tracking/solicitation purposes. Processes individual gifts, corporate donations, grant awards; and prepares acknowledgment letters in accordance with CRA reporting requirements and MFH policies.
  • Assists with outbound solicitations, orchestrates the assembly and distribution of bulk and mailings, and maintains familiarity with Canada Post regulations.
  • Assists in developing and maintaining a calendar and timeline for annual fundraising and events.

Key Responsibilities: Special Events

  • Supports the coordination, planning, and execution of special events, and is responsible for the associated administration, coordination of personnel and physical set-up, and take-down.
  • Events may involve evening and weekend hours and necessitate adjustments to the workweek.

Key Responsibilities: Volunteer Support

  • Responsible for assisting with the procuring and support of volunteers who support fundraising activities, ensuring that volunteer tasks are meaningful and professionally executed in a safe and appropriate environment, directions are well articulated and adhered to, and volunteers represent the organization to the same standards expected of its employees.
  • Update volunteer records, tracking volunteer hours, coordinating volunteers for events and assisting with volunteer recognition activities.

Key Responsibilities: Marketing and Promotion

Provides technical support for social media, web site and web-based platforms.

Skills and Qualifications

  • Proven effective donor relationship-building skills, with the ability to be tactful, proactive, and diplomatic
  • Excellent interpersonal and communication skills
  • Adaptability to changing priorities
  • Exceptional attention to detail
  • Ability to work closely and cooperatively with others across the organization and externally
  • Strong team player with demonstrated ability to work independently.
  • Project management and organizational skills required to manage daily workload, set priorities, meet deadlines and ensure efficient, timely service.
  • Knowledge and skills acquired through completion of an educational program (ideally postsecondary) in fundraising, non-profit management, or administration.
  • One to three years’ work experience in an administrative or fundraising support role including data management, preferably in a non-profit environment.
  • Experience with fundraising events would be an asset.
  • Excellent computer skills; advanced skills in Microsoft Office Suite.
  • Experience managing social media and web-based platforms.
  • Intermediate experience using a DMS system, preferably Canada Helps.
  • Proven experience of data analysis, data segmentation and statistical understanding
  • Excellent written and verbal communication skills. Excellent attention to detail.
  • Strong problem-solving and analytical skills; strong organizational and time management skills; ability to manage priorities and workflow.
  • Ability to work independently and demonstrate a “can-do” attitude in a deadline driven environment.
  • Sound judgment, tact, diplomacy and maturity in dealing with others (donors, volunteers, Board, staff and the general public).
  • A valid driver’s license and access to a vehicle is required.
  • Must be able to lift, move or transport 20 lbs. repeatedly.

My Friend’s House seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., women of colour, women with disabilities, lesbians, Aboriginal, Metis and Inuit women). My Friend’s House will achieve this by ensuring that its hiring process is fair and equitable for all women.

Only applicants with the required qualifications and experience will be contacted.

Successful applicants must provide a current Criminal Reference Screening Check

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