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Mission Statement

Our mission is to reduce the occurrence of domestic violence by changing societal values and norms that perpetuate or support the abuse of women and by contributing to the safety of women and their children in the Georgian Triangle through:

The provision of a safe, physical and emotional environment through short-term housing;

The delivery of counseling, advocacy, and crisis intervention services;

Community education and awareness-raising initiatives.


What We Do

My Friend's House is a non-profit agency offering support for abused women and children living in the Georgian Triangle of Ontario.

Since opening our doors in 1991, My Friend's House has helped thousands of women get the effective safety and supports they need to rebuild their lives.

We serve an average of 600 women and their children each year – 200 through our Shelter Program and the balance through our Outreach, Transition and Children's Programs.

Our free and confidential services are available to all women and their children across the Georgian Triangle – from Wasaga Beach and Collingwood to Creemore and Meaford and all parts in between.

"For the first time in years, I had a decent night's sleep. Finally we didn't have to worry about the ranting and raging and violent abuse from my husband."


What We Offer

At My Friend's House you will find a safe, secure and strictly confidential environment where you can start to rebuild your life. We offer a variety of programs and services including:

  • 24-hour, 12-bed emergency shelter in a caring and safe environment  providing healthy meals, personal care items, access to clothing, counselling and practical support;
  • Emergency transportation to get to the shelter;
  • Toll-free and local, 24-Hour Crisis phone lines with security features including blocks to and from call display telephones.  Your calls will not show up on your phone bill;
  • Strict security and safety procedures to ensure the confidentiality and safety of all clients;
  • Someone to talk to. We offer supportive, women-positive, women-centred crisis and outreach counselling to women who have been abused or are currently in an abusive relationship. Women who are in crisis can come to the shelter to speak to a counsellor day or night.  If a woman is not in crisis, she can come in and make an appointment to see a counsellor for support and advice.Our counsellors are sensitive to cultural and sexual diversity. They will provide information, resources and referrals for housing, legal, financial, parenting and employment matters. To make an appointment call 705-444-2511;
  • Assistance in creating safety and relocation plans;
  • Assistance with applications to obtain affordable housing;
  • One-on-one support and recreational activities for children exposed to violence;
  • Staff availability to make presentations to schools, community groups and service organizations to raise awareness about domestic violence;
  • Services in French for our Francophone clients;

All our programs and services are free and confidential. For more details see the Detail of Programs and Services section on this website.

What to Bring if Staying at My Friend's House

If you are planning to leave, try to bring these things with you:

Prescription medication for you or your children;

Your health cards;

Your social insurance card, birth certificate or other identification, passports;

Personal papers (financial, legal, bank account numbers);

Emergency personal belongings (clothes, pictures, etc.);

Children's favourite toy, blanket;

The shelter will provide basic needs (food, bedding, toiletries and, if needed, clothing).

Details of Our Programs and Services

At My Friend's House, abused women and those at risk of violence and their children will find emergency shelter and a wide range of support services. These include therapeutic and supportive counselling, information, referrals, education and advocacy.  My Friend's House is the only service agency in the Georgian Triangle offering this range of services.

We provide a welcoming, inclusive environment where women and children from all backgrounds can feel safe and secure, regardless of their age, sexual orientation, cultural background, race, mental or physical abilities. All women receive professional and confidential services.

My Friend's House provides 4 major programs as follows:

24-hour Crisis Phone – Counsellors are available on the crisis phone 24 hours a day, seven days a week. They are trained to respond to women in immediate crisis, assess safety and provide the necessary intervention.  Women can also access supportive counselling and information and referral to any of our programs or other community supports over the phone.

Emergency Shelter – It is available to women and their children 24 hours a day, seven days a week. My Friend's House is a supportive environment to women who can no longer live in their home due to abuse, violence or the threat of violence.  While many of our clients are escaping intimate partner abuse, women who are abused by their parent, other family members, roommate, caregiver or landowner are also eligible for service.

Outreach and Transition Services including referals to legal and community programs and supports.

One-on-One Support for children exposed to violence.

You Can Help End Domestic Violence

Domestic violence is everyone's problem. It hurts. It kills. You can help end the violence against our mothers, daughters, sisters, co-workers and friends.

Learn more about the issue by exploring the resources on this website and others.

Speak up and start the conversation about domestic violence and its devastating consequences.

Raise awareness by encouraging your doctor, lawyer or other service providers to download and distribute My Friend's House brochure.



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